Lead Client Service Representative

Company Name:
Provides support to the Call Center Supervisor. -Assists Client Service Representatives in responding to calls, provides responses to questions, and refer callers or their concerns to the appropriate department. -Handles complex calls, as escalated from Client Service Representatives. -Oversees processing of forms, review forms, and data entry. -Provides limited supervisory guidance to Client Service Representatives in the absence of the Call Center Supervisor. -Monitors the performance of assigned staff. Provides feedback and education to staff to improve performance. -Maintains updated knowledge of the project programs, including their affiliated health and dental plans. -Informs supervisor of issues and suggest corrective actions with resolution. -Performs other duties as may be assigned by management.
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.
Date: 2014-04-25
Country: US
State: MI
City: East Lansing
Postal Code: 48823
Category: Customer Service/Support

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