Project Director

Company Name:
The Project Manager provides overall management to the project during the Implementation and Operations Phases. This position is responsible for making certain that the daily tasks and benchmarks are carried out in accordance with the contract; that the necessary level and mix of staff resources are devoted to the contract and appropriately trained; that contract performance standards and corporate financial targets are strictly met. This position facilitates optimal coordination among all operational components of the project and oversees all administrative operations including budget, quality assurance, and human resources. The Project Director serves as the point of contact for all client interactions and is responsible for developing and maintaining an effective client relationship.
Employment is contingent upon contract award.
Provides direct oversight and management of the project operation, including financial controls, vendor subcontracts, and human resources, and makes certain that the project is in compliance with all contract and MAXIMUS requirements, expected deliverables, and applicable regulations
Establishes and maintains relationships with client organization(s) and other organizations/agencies to facilitate the flow of information on a regular and ongoing basis
Supervises management staff, develops performance goals and objectives for the project and staff, and monitors the achievement of those goals
Oversees all project start-up activities in accordance with the Implementation Plan
Promotes seamless call center services to consumers by leveraging Company subject matter expertise and industry best practices to support high customer satisfaction and the delivery of informed customer services
Performs other duties as necessary
Oversees all project operations in compliance with the Project Management Manual and the Corporate Authority Matrix
Participates in business development activities related to existing work and potential add-ons
Preferred 8 years of experience managing customer service centers for health and human services programs
Demonstrated ability to manage personnel and develop and maintain a team approach to operations
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to effectively manage and motivate people and projects
Excellent organizational, written, and verbal communication skills
Computer literate
Knowledge of the Michigan Department of Human Services programs
Understanding of the populations served by Michigan's health and human services programs
Master's degree in a field of study related to health and human service preferred
Familiarity with the technical components of the call center
Ability to work as a team member, as well as independently
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.

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